Simple! We use a system of lockboxes (the customer must provide the lockbox, we have them available for purchase), Once the details of where the lockbox will be placed is entered into your property profile, and a booking is made for key exchange, we deliver the keys to the lockbox in the morning, ready for your guests arrival, and if a pick up is made, we pick up the keys from the lockbox in the afternoon! Whilst not in use the keys will be stored in our secure facility, ready for the next booking.