Booking cancellation fee
Inside 24 hours - 50% of booking cost
Outside 24 hours - No charge


Booking amendment
Inside 24 hours - Not possible
Outside 24 hours - No charge

Unable to access property


15 minute late fee - $25
Over 30 minutes - Full cancellation, 50% of booking cost.


Damaged/lost linen
Additonal collection fee - $20
Doona cover - $40
Bed sheet - $30
Pillow case - $10
Bath towel - $15
Face towel - $10
Hand towel - $10
Bath mat - $10

Key exchange


Keys not in place for pickup - $25
Lock box - $95