FAQ

How does key exchange work?
Simple! We use a system of lockboxes (the customer must provide the lockbox, we have them available for purchase), Once the details of where the lockbox wil...
Wed, 16 Jan, 2019 at 3:11 PM
What happens if my guests request an early check in?
We understand this happens, the best thing to do in this case is to amend your key delivery to the morning before guest arrival, meaning the guests are free...
Wed, 16 Jan, 2019 at 3:12 PM
My lock box is missing and i have a delivery/pickup booked!
While unfortunate, this could happen. If your lock box does go walkabout, just let us know and we can replace it with one of ours for an additional fee!
Wed, 16 Jan, 2019 at 3:12 PM
What happens if i have booked in key pick up, and the guests have not left the keys in the lock box?
This primarily comes to down to guest education, we recommend for you to inform your guests clearly at check in and prior to check out, they keys must be pl...
Wed, 16 Jan, 2019 at 3:13 PM
When will the keys be delivered or picked up?
Our key deliveries are scheduled to run prior to 11 am, 7 days a week and pickups between 1pm and 3pm. If your guests would like to check out later than th...
Wed, 16 Jan, 2019 at 3:13 PM
Will you provide a lock box?
Our services do not include a lock box, although we can certainly provide one at an additional cost, please get in touch if you are interested. Please note...
Wed, 16 Jan, 2019 at 3:14 PM
Where should i leave my lock box?
This is dependant on if your property is a house or an apartment. Anywhere out of general view and securely attached to the ground or a structure is accepta...
Wed, 16 Jan, 2019 at 3:14 PM
Will you meet my guests to exchange keys on check in / check out?
Logistically we are unable to arrange this with guests, after years of experience we have found the best solution to be a lock box stored on the premises so...
Wed, 16 Jan, 2019 at 3:15 PM
Where will my keys be stored while they are not is use?
The property keys are stored in our secure facility, security includes alarms, Key safe and CCTV, your keys are in safe hands!
Wed, 16 Jan, 2019 at 3:16 PM
Additional fee schedule
Booking cancellation fee Inside 24 hours - 50% of booking cost Outside 24 hours - No charge Booking amendment Inside 24 hours - Not possible Outside 24 ...
Wed, 16 Jan, 2019 at 3:17 PM