FAQ

I do not rent out the property, can i use the service for my home or holiday home?
Yes indeed! You don’t need to be letting your property to use our services.
Wed, 16 Jan, 2019 at 3:23 PM
Will you clean my oven or BBQ if i haven't selected to have them done?
No, we prefer running a transparent pricing structure, so instead of receiving a receipt for works you weren’t aware of, we will not clean the BBQ without i...
Wed, 16 Jan, 2019 at 3:24 PM
When is payment taken for the clean?
Payment is authorised at the time of booking confirmation, and processed one completion of the order (every bookings under the same order number). You can a...
Wed, 16 Jan, 2019 at 3:24 PM
Does the time window mean the clean will be finished within that window or started?
The time window selected indicates the window the clean will be started in. Certain circumstances (e.g. Property left in undesirable state, housekeepers pre...
Wed, 16 Jan, 2019 at 3:25 PM
Where do i leave the linen for pickup?
During the booking process, you will be asked what day/time window you would like your linen picked up. We will know the location from your initial property...
Wed, 16 Jan, 2019 at 3:25 PM
Does Home and Host offer feedback on how the property was left after a guest departure?
Home and host housekeepers will add any additional comments as they see fit. This could be damage, missing items, condition of the property, guests refusing...
Wed, 16 Jan, 2019 at 3:26 PM
When i book the clean does that mean it is confirmed?
Almost! The booking will be deemed out to all of our available housekeepers in your local area. Once a housekeeper confirms their schedule, you will be noti...
Wed, 16 Jan, 2019 at 3:26 PM
How long is the linen hire term?
The linen hire terms is 21 days. If you need longer, the system will recognise this and price accordingly. If you want to book a mid stay linen change deliv...
Wed, 16 Jan, 2019 at 3:27 PM
Can i just have the linen changed during a guests stay?
Absolutely! Simply select the end date of your linen hire period to the date of the request mid stay change over, and start another linen booking from that ...
Wed, 16 Jan, 2019 at 3:27 PM
Do you offer mid stay cleans?
Absolutely! The process is exactly the same as a normal clean, please let us know in the additional comments section that this is a mid stay clean and our h...
Wed, 16 Jan, 2019 at 3:28 PM