FAQ

What if my guests request a late check out?
This is no problem at all, if you are aware of this at the time of booking, please select an afternoon time window that suits. If the guests do not make you...
Wed, 16 Jan, 2019 at 3:29 PM
What if my guests would like to extend their stay?
We understand that guests sometimes change their plans, which is why we give you up to 48 hours prior to your booking to change your scheduled clean. If the...
Wed, 16 Jan, 2019 at 3:29 PM
Where will the linen/Amenities be left if i only order linen and amenities?
During the registration process you will be asked to input a secure location for the linen to be left outside the property. This could be in the apartment f...
Wed, 16 Jan, 2019 at 3:30 PM
Should i buy a lock box for keys?
We do recommend implementing a lock box system to your property. This can be beneficial for arriving guests, and makes it easy for us to gain access to the ...
Wed, 16 Jan, 2019 at 3:31 PM
How do the housekeepers access the property? Do i need to be home?
Part of the property registration is to instruct us how to gain access. This could be from the owner letting us in, or leaving the keys in a secure location...
Wed, 16 Jan, 2019 at 3:31 PM
How do i book linen rental?
To book the linen rental you can follow the same steps as booking a clean. We recommend booking both, our linen will then be delivered during the clean and ...
Wed, 16 Jan, 2019 at 3:32 PM
How do i book a clean?
To book a clean you will need to create an account, in which certain information such as property location, property access, property size can be entered. O...
Wed, 16 Jan, 2019 at 3:32 PM
How will i know once the housekeeper is finished at the property?
Our housekeepers will complete their check list for your property and upload the appropriate photos and report prior to departing. You will receive this inf...
Wed, 16 Jan, 2019 at 3:33 PM
What is specifically not included in Home and Host's cleaning services?
Due to time constraints, we cannot conduct the following. We recommend you include the following on your instructions for departing guests - Wash/Dry di...
Wed, 16 Jan, 2019 at 3:34 PM
How does Home and Host check that the property is secure?
Part of our property check list is to ensure all doors, windows are secured before leaving the property. They will then leave the key in the agreed position...
Wed, 16 Jan, 2019 at 3:34 PM