FAQ

Does Home and Host dispose of fridge/pantry items?
If an Airbnb clean has been selected, our housekeepers are instructed to remove any perishable items.
Wed, 16 Jan, 2019 at 3:35 PM
I think something has gone missing or has been damaged, what do i do?
We recommend taking out insurance for your property is being used for short term stays. This can cover you for things such as malicious/accidental damage by...
Wed, 16 Jan, 2019 at 3:35 PM
What happens if the housekeeper is late or does not show up?
While we pride ourselves on our staff’s professionalism and punctuality, sometimes events do occur that can delay our housekeepers. If the housekeeper does ...
Wed, 16 Jan, 2019 at 3:37 PM
What happens if the housekeeper cannot access the property?
The housekeeper will wait 15 minutes, in which you will be charged a delay fee (please see fee schedule) the housekeeper will notify us of this and we will ...
Wed, 16 Jan, 2019 at 3:37 PM
What happens if my guests have not left the property when the housekeeper arrives?
The housekeeper will wait 15 minutes, in which you will be charged a delay fee (please see fee schedule) the housekeeper will notify us of this and we will ...
Wed, 16 Jan, 2019 at 3:39 PM
What should i ask my guests to do prior to their departure?
To ensure the smooth transition of guests and housekeeping, we reccommend requesting the guests to complete the following prior to departure. - Ensure the ...
Wed, 16 Jan, 2019 at 3:40 PM
Why should i use Home and Host's linen instead of my own?
Home and Host provides premium linen, used also by some of Australia’s best hotels. Our linen management team ensures the linen is always looking its best, ...
Wed, 16 Jan, 2019 at 3:40 PM
Should i be charging my guests for cleaning?
Short answer, yes. How much you charge will ultimately depends on the size, features and complexity of the property. Once you have your desired services ent...
Wed, 16 Jan, 2019 at 3:41 PM
Why Should i use Home and Host?
Home and Host has been provide local residents with flexible and reliable cleaning services…...We know that you’re an individual with circumstances ...
Wed, 16 Jan, 2019 at 3:41 PM