Your guests

How much should I charge my guests for cleaning and linen?
This ultimately depends on the size, features and complexity of the property. Once you have your desired services entered and date entered, you will be give...
Tue, 19 Jan, 2021 at 10:40 AM
What should i ask my guests to do prior to their departure?
To ensure the smooth transition of guests and housekeeping, we reccomend requesting the guests to complete the following prior to departure Ensure the pr...
Tue, 19 Jan, 2021 at 10:41 AM
What if my guests want to extend or reduce their stay?
We understand that guests sometimes change their plans, which is why we give you up to 48 hours prior to your booking to change your scheduled clean. If the...
Tue, 19 Jan, 2021 at 10:42 AM
What if my guests want a late check out?
This is no problem at all, if you are aware of this at the time of booking, please select an afternoon time window that suits. If the guests do not make you...
Tue, 19 Jan, 2021 at 10:42 AM
Do you offer mid stay cleans?
Absolutely! The process is exactly the same as a normal clean, please let us know in the additional comments section that this is a mid stay clean and our h...
Tue, 19 Jan, 2021 at 10:42 AM
Does Home and Host offer feedback on how the property was left by guests
Home and host housekeepers will add any additional comments as they see fit. This could be damage, missing items, condition of the property, guests refusing...
Tue, 19 Jan, 2021 at 10:45 AM