Home and Host

Part of the property registration is to instruct us how to gain access. This could be from the owner letting us in, or leaving the keys in a secure location...

We do recommend implementing a lock box system to your property. This can be beneficial for arriving guests, and makes it easy for us to gain access to the ...

The housekeeper will wait 15 minutes, in which you will be charged a delay fee (please see fee schedule) the housekeeper will notify us of this and we will ...

The housekeeper will wait 15 minutes, in which you will be charged a delay fee (please see fee schedule) the housekeeper will notify us of this and we will ...

While we pride ourselves on our staff’s professionalism and punctuality, sometimes events do occur that can delay our housekeepers. If the housekeeper does ...

We recommend taking out insurance for your property that is being used for short term stays. This can cover you for things such as malicious/accidental dama...

Home and host housekeepers will add any additional comments as they see fit. This could be damage, missing items, condition of the property, guests refusing...

Our housekeepers are instructed to remove any perishable items from the fridge and pantry. If you have left any items for the next guest please be sure to l...

During the booking process, you will be asked what day/time window you would like your linen picked up. We will know the location from your initial property...

Part of our property checklist is to ensure all doors, windows are secured before leaving the property. They will then leave the key in the agreed position ...