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Knowledge base
General
FAQ
0
Getting Started
0
Getting started with us
Your account
9
Why should I use Home and Host?
How do i book a clean?
How do book linen rental?
I can’t find my property on the map?
When i book the clean does that mean it is confirmed?
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Payments,cancellations, rescheduling and refunds
Payments,cancellations, rescheduling and refunds
6
Cancellation policy
What if my guests want to extend or reduce their stay?
When is payment taken for the clean?
Can reschedule my booking?
Public holiday surcharge
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FAQs
Shipping FAQs
0
At the property
At the property
13
How do the cleaners access the property, do i need to be home?
Should i buy a lockbox for my keys?
What happens if my guests have not left the property when the housekeeper arrives?
What happens if the housekeeper cannot access the property?
What happens if my housekeeper is late or doesn’t show up?
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Coupons
0
Your guests
Your guests
6
How much should I charge my guests for cleaning and linen?
What should i ask my guests to do prior to their departure?
What if my guests want to extend or reduce their stay?
What if my guests want a late check out?
Do you offer mid stay cleans?
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Opt-out policy
0
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